Terms and conditions

ResMate is a South African student accommodation platform made by Eclipse Softworks. These terms cover our website and app, including student, landlord and administrative features. References to ResMate, we or us mean the team providing this service.

By creating an account or using the service, you agree to these terms. Read our privacy policy for how personal information is handled. Allowing optional analytics is a separate choice and is not a condition of using ResMate.

For service, billing or legal enquiries, contact support@resmate.co.za. Request any additional supplier or operator details you need before entering a paid transaction.

Account holders must be 18 or older and able to enter the relevant agreements, or authorised to act for a residence provider. If you are under 18, contact support with your parent or guardian before creating an account or submitting personal documents.

• Keep your name, contact information, account role and institution details accurate.
• Use only accounts and property listings you are authorised to manage.
• Protect your sign-in credentials and report suspected account misuse promptly. We will not ask for your password, card PIN or one-time sign-in code.
• Verification, account restrictions and feature access may depend on your role and the information supplied.

ResMate provides residence search, filters and maps, favourites and saved searches, applications, messages and reviews. Available account features also include student verification, roommate matching, lease and agreement records, rent invoices and payments, maintenance requests, property subscriptions, promoted listings, referrals and competitions.

ResMate facilitates these services. A property listing does not make ResMate the owner, landlord, rental agent or a party to your accommodation contract. Your residence provider is responsible for the accommodation and its lease obligations.

Prices, room availability, amenities, distances and travel estimates may change. Confirm the address, provider, full costs, current room availability and lease before committing. Map and travel estimates are guidance, not a guarantee of journey time or safety.

A verification badge indicates a check or review recorded by ResMate. It is not a guarantee of property condition, ownership, safety, financial standing or future availability. Student verification confirms the recorded verification step, not suitability for a tenancy.

NSFAS labels describe the accreditation information recorded for a listing. ResMate does not award funding or guarantee accreditation or payment by NSFAS. Check current accreditation and your own funding with NSFAS and your institution.

Promoted or advertised listings may receive additional visibility. Payment for promotion does not establish verification or NSFAS accreditation.

Submitting an application shares the relevant application and profile information with the residence provider. An application, message or acceptance notice does not by itself guarantee accommodation or replace a lease.

Read every agreement and attached property-owner document before signing. Check the parties, property, room, dates, rent, deposit, cancellation rules and additional charges. Ask the provider to resolve discrepancies before accepting.

An electronic signing action records your acceptance of the document presented. Keep a copy. Protect signing links as confidential: they may grant access to an agreement. Do not sign on someone else's behalf without authority.

Providers must follow applicable rental, consumer and data-protection law. Tenant, rent and maintenance records support administration; their presence on ResMate does not override the lease or statutory rights.

• Publish truthful listings, pricing, availability, accreditation and photographs, and keep them current.
• Hold the right to advertise or manage the property. Claiming an existing listing is subject to review and does not establish legal ownership.
• Respond fairly to applications, enquiries, maintenance issues and payment disputes. Do not discriminate unlawfully.
• Use applicant, student and tenant information only for legitimate accommodation purposes. Limit access, protect documents and do not sell information or reuse it for unrelated marketing.
• Provide clear lease, invoice, cancellation, deposit and refund terms, and comply with the Rental Housing Act and other applicable law.

Browsing and the standard student search and application features are free. Rent, deposits and other accommodation charges remain payable under the arrangement you agree with the provider. Provider subscriptions, listing boosts and payment-related fees are shown in the relevant plan or checkout.

Where enabled, payments are processed through Paystack. Check the amount, currency, recipient, fees and payment purpose before approving a payment. We record transaction references and status; enter card details only in the payment processor's checkout.

The subscription or checkout screen must explain the billing period, any trial, renewal and cancellation terms applicable to that purchase. Do not assume a trial or cancellation cancels rent or obligations under a separate lease. Contact support if the billing terms are unclear.

For platform subscription or boost issues, contact support with the transaction reference. For rent, deposits or accommodation refunds, contact the provider and, where appropriate, the payment processor. Refund and cancellation rights required by law apply even where a plan or provider states otherwise. Do not send card numbers, PINs or banking passwords to support.

Communicate respectfully and share only information needed for the enquiry. Do not post identity documents, banking credentials or private contact details in public reviews or profiles. Reviews must reflect an honest experience and may be moderated for abuse, spam or unlawful content.

Roommate discovery is optional. Making your profile visible allows relevant students to see your display name, image, biography and matching preferences. Compatibility scores are suggestions based on the preferences supplied; they do not decide accommodation eligibility or guarantee a suitable match. You can pause visibility in the roommate settings.

Referral attribution, verification steps, scores, eligibility, prizes and dates follow the rules shown for the relevant competition or partner campaign. A referral or leaderboard position does not guarantee a reward or a tenancy. Public leaderboards may show your display name, institution and score as described in the privacy policy.

Do not create duplicate or misleading accounts, impersonate students, manipulate verification or send unsolicited bulk invitations. Suspected abuse may be reviewed and invalid points or entries corrected. Campaign-specific rules must be read before participating.

• No scams, impersonation, harassment, illegal content, spam or unauthorised access.
• No malicious files, attempts to evade access controls, payment abuse or interference with the service.
• No scraping or republishing personal information from applicants, messages, profiles or administrative tools.
• Upload only material you have the right to share and that is needed for the feature you are using.

You retain your rights in your content. You permit ResMate to store, display and process it as needed to operate the requested feature, fulfil an agreement, moderate abuse and meet legal obligations. This permission does not authorise selling your private documents or using them for unrelated advertising.

ResMate's software, branding and other platform materials belong to Eclipse Softworks or the relevant licensors. Do not use them in a way that infringes those rights or suggests an unauthorised endorsement.

We take reasonable measures to protect and maintain the service, but cannot promise uninterrupted availability, error-free information or absolute security. Keep copies of important agreements and payment records. Report security concerns to support without including secrets or unnecessary personal information.

Local development previews may contain synthetic mock records and simulated checkout screens. Those records and mock payments have no effect on a real tenancy or financial transaction.

We may restrict content or access to address fraud, security issues, legal requirements, unpaid platform charges or material breaches of these terms. Where appropriate, we will explain the restriction and allow you to contact support to request a review.

Contact support to request account closure and data deletion. Removing an account does not cancel a lease, reverse a completed payment or remove records that must lawfully be retained. Data requests are handled as described in the privacy policy.

South African law applies. These terms do not exclude consumer, tenant or privacy rights that cannot lawfully be excluded, or liability that cannot lawfully be limited. Each party remains responsible for its own acts and legal obligations.

Contact support with a clear description and relevant reference numbers to help resolve platform disputes. Accommodation disputes should also be raised with the residence provider. You remain entitled to use the appropriate regulator, Rental Housing Tribunal, consumer body or court; contacting us is not a condition that removes those rights.

We publish updates here with a revised date. Material changes should be brought to your attention through the service or an appropriate account contact channel. Where a change requires consent or acceptance, we will request it. A policy update does not itself grant permission for optional analytics or unrelated marketing.

Contact support@resmate.co.za about these terms, billing, account closure or a concern about the service.